Returns & Exchanges

At Lorenzo, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items. Simply return your products in their original packaging with tags attached for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all designer tags and hygiene seals are still intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label, print it out, and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Drop your package at any authorized courier location and keep your tracking receipt until your refund is processed.